Refund Policy

Welcome to Ahlow's Refund Policy page. We understand that sometimes things don’t work out as planned, and we’re committed to providing a clear and fair refund process. Here, you’ll find detailed information on how to request a refund, the conditions that apply, and what to expect throughout the process. We aim to make your experience as smooth and straightforward as possible.

At Ahlow, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. This Refund Policy outlines the guidelines for returning items and receiving a refund.

Once we have received and inspected the returned products to ensure they meet all return requirements, we will notify you via email that your return has been accepted. The refund process will then commence within 5-7 days from the date we were informed of your decision to return the purchased items and once we have confirmed that the return complies with our policy.

The timeframe for receiving your refund depends on your payment method:

• Credit/Debit Card: The refund will be processed according to your credit card company's policies. Rest assured, the value date for the refund will align with the original payment date, so you will not incur any interest loss.
• Store Credit: Store credits will be issued within 5 business days of the return being processed. You will receive an email notification with the details of your store credit, which can be used for future purchases on our site.

If you have not received your refund within 10 business days of approval, please contact us at ahlowofficial@gmail.com. We will investigate the issue and resolve it as quickly as possible. We are here to help!