Return Policy

Welcome to Ahlow's Return Policy page. We understand that sometimes you may need to return a product, and we are here to help. Please read our policy carefully to ensure a smooth and hassle-free return process.

7-Day Return Window: You have 7 days from the date of receiving your item to request a return. Please note that the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

How to Initiate a Return: To start a return, please contact us at ahlowofficial@gmail.com or fill out the form on our website. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we do not accept returns for items that are sent back without prior authorization.

Damages and Issues: We strive to ensure that all our products are of the highest quality. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions: Certain items are not eligible for return, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please reach out to us for clarification.

Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a quicker and more efficient process.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or need assistance with your return, please don't hesitate to contact us at ahlowofficial@gmail.com. Our team is here to provide you with the necessary support and ensure your satisfaction.